Policies, Terms & Conditions
Payment
Squarespace only allows their payments processed through stripe at the moment. If you prefer paypal, we also have an etsy shop which can accept paypal here: http://www.etsy.com/shop/zanderscreations
We must be paid in full before we ship anything out. Custom item requests typically require half down payment in order to start the order. The other half will be requested when we finish the piece and send you another invoice.
Tax is applied to Arizona purchases.
Cancellations within 1-2 days of order date are allowed with no restocking fee. After that the restocking fee described above will be in effect. We start working on the orders shortly after receiving them so canceling causes us to receive unnecessary fees from our suppliers. Please make sure you want to purchase the item before proceeding with checkout.
Shipping
Shipping will be provided by United states postal service priority mail, unless another service is requested. Faster shipping is available.
Insurance is included with all shipments. If you need a cheaper shipping option via first class, or without insurance contact us for a quote. *Note* we can't give a refund for lost packages without insurance. Do so at your own risk.
Please ensure your address is correct before placing orders. Returned packages may be re-shipped at a additional shipping fee.
INTERNATIONAL SHIPPING: *Please note* Due to customs, your item may take an extended amount of time (Possibly up to 30 days or more) IN ADDITION to the time quoted to manufacture the piece. We cannot control customs, so please be sure you have plenty of time to receive your item. We DO NOT COVER customs fees, duties, etc. The shipping cost you pay is for transit of the package/insurance to the specified location you gave us. While we do pay for insurance where possible, some countries may be riskier to ship to than others and we have no control over that. Packages shipped to countries outside United Kingdom, Canada, or United States are shipped at your own risk.
*We also do not accept returns for international orders at this time*
Refunds and Exchanges
Returns** will be accepted only on USA orders on our own products. Any items that were made specifically for you can not be returned to us, as they will not be able to be resold. Refunds** on our other items are accepted only within 14 days of receiving it, and in condition it was shipped, at buyers cost. S&H will not be refunded. You MUST contact us before shipping the item back. We will work with you to resolve any issues you may face with our products and custom items. Please talk to us before leaving any negative feedback so we can try to help you out. Positive feedback is important for our growth as a company and we want to help you.
We also do not accept returns for international orders at this time!
**There is a 30% restocking fee for all returns and cancellations reflecting manufacturing, labor and material retrieval costs. Please ensure that you are completely satisfied with the style, price, material selection, and size BEFORE purchasing. Any questions about our policies or on a particular item, please just ask!
Cancellations within 1-2 days of order date are allowed with no restocking fee. After that the restocking fee described above will be in effect. We start working on the orders shortly after receiving them so canceling causes us to receive unnecessary fees from our suppliers. Please make sure you want to purchase the item before proceeding with checkout.
We are not responsible for stone breakage and/or replacement after customer has received their piece. (Though we can replace stones at customers expense).
The cost would be the stone & a setting fee.
Setting fee will be $20 for most non-diamond stones.
You will have to contact us for current stone pricing, and other fees for your specific item.
All products have a 60 day warranty. This warranty does not cover wear and tear and any plating that may be involved in the piece. This covers the structure of the metal, in the case it splits or breaks within that time. If the piece has other issues that are clearly Zander's Creations fault contact us with details and we may be able to help.
We can offer a periodical touch up of your piece just contact us for a current price. All pieces with stones should be periodically checked every 3-6 months at a local jeweler to ensure stones are still secure as normal wear may gradually cause them to become loose.
Additional Policies
Additional Policies
1. All items created and/or sold on zanderscreations.com by Zander's Creations may be photographed and placed on our website and facebook (including custom requested items)
2. Customers may request that pieces they have designed purely themselves, without any help from us, to not be photographed and placed on our websites. If no notice is given, we will continue with our policy #1.
3. We will make any design as long as it will not get us sued later on, i.e. no copyright. However, Custom requests are happily accepted.
NOTE: We do not deal in hemp or beads or other low cost jewelry or plating. Silver is the cheapest material we work with, occasionally copper or brass if the design requires it.
4. We can do wholesale work if you're ordering a lot. This will have to be done through personal contact and explaining what you want made and all details involved.
5. Design Rights and Intellectual Property Agreement
All designs remain the intellectual property of Zander's Creations.
All jewelry designs (drawings, computer generated images, 3-D files and other written and visual ideas) made with any input or consultation from Zander's Creations shall remain the intellectual property of Zander's Creations and no right of conveyance for said design(s) in part or in whole is given or implied by the deposit and/or design fee paid to Zander's Creations for this Custom Design Agreement. Any exception to this policy must be in writing, and discussed with Zander's Creations to work out an exclusivity deal.
Any jewelry design(s) seen through to production with any input (drawings, computer generated images, 3-D files and other written and visual ideas) or consultation from Zander's Creations shall remain the intellectual property of Zander's Creations and it is hereby agreed between customer and Zander's Creations that Zander's Creations is simply selling one copy of said design to the customer. Any exception to this policy must be in writing.
6. Custom Design Finish Dates
There is no short-cut to quality. Custom design production times typically average four to six weeks (after approval of design). Complex designs intricate detail and/or multiple castings, etc. may average slightly longer.
We highly recommend starting very early for any custom design items desired for a specific event or occasion (well ahead of the average time listed above).
7. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services.
Changes to all of our policies are subject to change without notice.